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Technical FAQ


How do I create and use sub directories?

Sub directories can help you organize your content. You can create a subdirectory in two ways:

  1. Via Site Management Tools
  2. Via FTP mechanism

Note: If you are not logged on to Personal Web Pages @att.net, the Web Tools links below will lead you to a logon page.

Creating sub directories using Web Tools:

Note: To create a directory, select Make a Directory from the Site Management Tools & Editors page and type in the name of the directory you wish to create. Some valid examples may be images or sounds.

To remove a directory, select Remove a Directory from the Site Management Tools & Editors page and select the directory you wish to remove by using the drop-down box. Be careful -- there is no Undo feature after you remove a directory or remove a file.

After your directory is created, you can use the View My Home Directory option from the Site Management Tools & Editors page to view your files and directories. A suffix of / will show up after your directory name. So if you created a directory called images, it will be shown as images/. Similarly, if you have a file called image1.gif in the images subdirectory, it will be displayed as images/image1.gif.

Now that you have created a subdirectory, how do you put files there? Well, here is a simple illustration:

Let's say you have a file called index.html in your home or root directory that you would like to copy into a subdirectory that you have already created, called images. You would select the Copy a File option from the Site Management Tools & Editors page, use the drop down box to select the file index.html, type in the next box images/index.html and then click the Copy File button.

Creating sub directories using FTP:

If you are using FTP, these are the commands you would need while you are in your FTP session:

mkdir - Make a subdirectory
rmdir - Remove a subdirectory (subdirectory must be empty)
cd 12345 - Go to subdirectory called 12345
cd .. - Go up one directory level

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How do I use FTP to put my own images on my Web page?
  1. Establish a dial-up connection with AT&T Worldnet Service.
  2. Create a DOS-prompt Window.
  3. Change your PC's directory to the directory that contains the file you wish to upload (for example, cd a:\).
  4. Type ftp at the DOS prompt and press enter.
  5. Type open upload.att.net and press enter.
  6. Type in your e-mail ID (do not include the @att.net part) and press enter.
  7. Enter your e-mail password.
  8. Type binary to select binary mode transfer and press enter.
  9. Type put filename.jpg (to upload your file a:\filename.jpg) and press enter.
  10. Repeat as necessary.
  11. Type bye and press enter.
  12. You're now ready to use the tag <img src="filename.jpg"> from your own HTML source to include the file you have just uploaded.

Please note: files that are uploaded will not appear on your Web site until you close your FTP session. Closing FTP triggers the moving of the files to your Web site.

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How do I add a page-hit counter to my Web page?

Complete instructions for putting a counter on your page are at our All About Counters page. (Note: If you are not logged on to Personal Web Pages @att.net, selecting this link will lead you to a logon page.)

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What is the URL of my home page?

Your home page URL will be in this form:

http://home.att.net/~[your e-mail ID]

Don't forget the tilde (~) character in front of your e-mail ID. If your Web site says you haven't moved in yet, look here.

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I went through the registration process, but I forgot my password and now I can't get on. Help!

Take a look at the registration instructions for help. If you still encounter problems, post a message in the PWP General Help newsgroup. For your convenience, this newsgroup can be accessed via traditional newsreader or through our browser-based Webnews reader.

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I uploaded my files but the server says File Not Found when I try to view them. Why?

If you sent your files by FTP, you must close the FTP session in order for the files to be transferred to your Web site. Try this and if you still encounter problems, post a message in the PWP FTP Help newsgroup. For your convenience, this newsgroup can be accessed via traditional newsreader or through our browser-based Webnews reader.

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I used FTP but can't see my files. Why?

If you FTP'd your files, you must close the FTP session in order for the files to be transferred to your Web site. Try this and if you still encounter problems, post a message in the PWP FTP Help newsgroup. For your convenience, this newsgroup can be accessed via traditional newsreader or through our browser-based Webnews reader.

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I want to put sound on my page. How do I do that?

Visit our Multimedia page. If you have problems, post a message in the Sound Help newsgroup. For your convenience, this newsgroup can be accessed via traditional newsreader or through our browser-based Webnews reader.

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I put sound on my page but people tell me they can't hear it with their browsers. Why?

Visit our Multimedia page. If you still encounter problems, post a message in the Sound Help newsgroup. For your convenience, this newsgroup can be accessed via traditional newsreader or through our browser-based Webnews reader.

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Can I use forms?

Not at this time.

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Can I add a guest book to my Web page?

The Guest Book feature is now available. You can create a new page that contains a guest book by using our Quick Template. Or you can add guest book to an existing page by following the link for instructions on our Guest Book Page. (Note: If you are not logged on to PWP, selecting this link will lead you to a logon page.)

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When I try to view my Web pages, it says Member has not moved in yet even though I have created or uploaded a page. What's wrong?

When someone views your Web site without specifying a particular page, the server displays the default page. The default names configured into the Web server are (in search order):

index.html
index.htm
home.html
home.htm
personal.html
resume.html
my_business.html

If a URL that ends with a directory specification accesses a directory that contains a file with one of these names, the server will return that file.

Otherwise, the server returns the moving in page.

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There is a directory on my FTP site called .att_restore that I did not create. How did it get there? What is it?

The directory will be created if a previous upload failed. This would be due to NFS server problems, remote copy problems/permissions, directories not created, etc. The files and directories you had intended to upload should be in this .att_restore directory.

You should move any files or directories you want to upload to a new directory out of the .att_restore directory. You can move files in any number of ways depending on the software you are using to FTP. The most basic way is the rename command from the dumb FTP client. The commands would be:

  1. cd .att_restore
  2. rename xxx ../xxx
  3. rename yyy ../yyy

If you perform any uploads, deletes, renames, etc. during the FTP session the .att_restore directory will be REMOVED when you quit your FTP session.

The assumption is that you took corrective action to recover your important files. If the update fails again due to some problem, the .att_restore will be RECREATED. If it succeeds, your files will be uploaded and the .att_restore will be removed.

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When I FTP via DOS, there are capital letters in my filenames. My Web pages use lower case to reference file/images. What can I do?

The FTP server will preserve the case of the files as they are sent. In Unix, the case of a filename matters so if your Web pages reference lower case, your pages will not work. You must either change the Web pages to reference upper case files, use a different FTP client that converts to lower case on an upload, or upload the files by as follows:

put XXX xxx
put YYY yyy

This will upload the files as lowercase.

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How do I copy/rename a file to another directory?

All copy and rename actions use your home directory as its starting point. If you want to copy or rename a file to a file in an existing subdirectory, you must specify the subdirectory in the to: field (i.e., to: subdir/xyz.html).

If you want to copy or rename a file in a subdirectory to a file in your home directory, you need only specify the filename in the to: field (i.e., to: xyz.html).

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When FTPing files, why doesn't the system warn me when I've exceeded the allowable storage limit?

While FTPing up files, a warning message is displayed by the Personal Web Publishing software if you exceed your storage limit. However, if you are using CuteFTP you may not see this message because additional messages displayed by CuteFTP may cause the warning message to scroll beyond what is viewable by you.

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I have set up my Web page, but some of the image files will not load. I've tried re-sending the files but this didn't help. Why?

Your image names may be starting with capital letters (Mail.gif, for example.) When you FTP them, they may be getting forced to lowercase. The page may be looking for file Mail.gif, but mail.gif is what is on the site.

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When I use the Site Management Tools to check my disk usage, the summary I receive looks disorganized. Why?

This happens if you use Microsoft Internet Explorer and have chosen a long file name for one or more of your files. In such a case, each long file name will be displayed on the line following the listing of the file's byte size and last modified date.

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Why can't I access publish.att.net?
  • Please go to the Windows 95/98 configuration guide on the user-to-user Worldnet Users Reference Desk (WURD) site and read the instructions carefully. Make sure your configuration matches those exactly for Network Configuration and Dial-up Networking.
  • If you are using the connection utility that comes with the AT&T Worldnet software and are having trouble with the improper DNS numbers not changing:
    You have to change the defaults in the accounts.txt under the user directory.
    This file is Read Only. You will have to change the properties to allow you to change the information in it.
    If you don't change the DNS numbers in this file, the connection utility will create a new connection using its defaults which puts you right back where you started.
  • If your PC is connected to a LAN (even though you may be dialing into a POP):
    Are you using a proxy in your Web Browser? If so, disable it.
    From the Control Panel, choose Network, then select TCP/IP Properties, then choose the DNS Configuration Tab. Ensure that the worldnet DNS server (204.127.129.1) is the first listed in the search order. If your PC is not hooked to a LAN, then DNS should not be enabled. If it is, disable it.

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When I try to connect to the FTP server (upload.att.net), I get timed out error messages. What are the possible causes and solutions for timing out?

If you're using WS_FTP and your home directory contains a large number of files or directories, there is a possibility that your network timeout is set too low. You need to set the timeout value high enough so it will accommodate the authentication process and set up your FTP work area.

To change the timeout value in WS_FTP, select the Connect button from the primary WS_FTP window. This will display the Session Properties window. Choose the Advanced tab. Modify the Network Timeout value. A value of 120 or greater is recommended. Click the OK button to save your changes.

Make this change to each of the WS_FTP Profiles you use to connect to the Personal Web Pages FTP server.

Verify the default value has changed by trying the FTP program again. If the timeout problem continues, you may have to completely shut down the client in order for the change to take effect.

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Can I use a Web editor or design program like Front Page, Dreamweaver or PageMill with AT&T Worldnet?

Yes, you can use any editor or design program to create your Web pages off-line on your computer and then upload the pages to the Worldnet servers.

Be aware that server side extensions or CGI access, such as those used by FrontPage, are not supported on Personal Web Pages @att.net. This may limit your program's functionality. Here's a list of FrontPage 2000 features that will work with Personal Web Pages.

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How do I get access to the CGI bin?

Member-created scripts are not supported on the Personal Web Pages @att.net servers. Many other things, such as a guest book, counters, chat rooms or mailforms usually created with a script, are available using the site features in the publishing area.

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How do I use a domain name with a Personal Web Pages @att.net?

Personal Web Pages @att.net does not support the use of domain names (www.anynamehere.com ) and you cannot register a name and point it to our servers. However, you can use a third party redirecting service to send people to your site. To find such a service, do a search for domain redirection or redirection in your favorite search engine.

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