Below are the questions most frequently asked by your fellow HELPChat! users. Selecting a question will lead to an answer. Note: If the information below does not answer your question or if you require additional assistance, please visit More Help.

Our agents never terminate a chat session, except when you're finished or when they've determined a session has been abandoned. If your conversation frame suddenly turns gray and you cannot type anything, please wait two or three minutes.

If HELPChat! does not automatically reconnect you within the two- to three-minute time frame, you'll need to log in again. Although this will place you in a queue with other members who are waiting for service, the agent who was working with you will proactively attempt to select you from the queue. If you are connected to a new agent, tell this agent what happened and, if possible, give your previous session ID. This will help the new agent look up the transcript of your last session and pick up where the original agent left off.

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When you log in, you will have the opportunity to decide if you'd like a copy of the chat session e-mailed to you. If so, you must immediately click on the box to request the copy and include your AT&T Worldnet(R) Service e-mail address. Regardless, you must give your full AT&T Worldnet e-mail address to begin a chat session. This will ensure our representatives have an accurate record of your session, which means faster service if you need more technical support.

Note: When typing your concern, there is a 255-character limit for each dialogue box. If you need to, click enter in between paragraphs to use more than one dialogue box to explain your question.

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During busy periods network congestion can slow the performance of HELPChat! Please be assured that all of our agents are working to help you as quickly as possible.

If you find yourself waiting for a response, please be patient and allow the agent to answer before typing additional questions or comments. Typing several questions or comments at once can lead to overlapping, which is likely to confuse both you and the agent.

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Your session is still active in the original browser window that opened when you launched your AT&T Worldnet software. Return to the session by going to the Task Bar at the bottom of your screen and selecting the icon that corresponds to the original browser window.

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Clicking the Back button on your browser will return you to your session from where you left off.

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Yes. Just click the page's URL, which is located in the chat conversation frame. A new window will open; use the window's tool bar, icons, or your secondary mouse button to access the print or bookmark commands.

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The chat session is not an actual text-based message; it's Java-based. For this reason, you will be unable to copy and paste it into a text editor.

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If you're trying to access or update your Account & Billing information, you will be sent to the Member Services Web site. From there, you will be able to view and update a number of account items on your own.

To access Member Services you must have your AT&T Worldnet e-mail ID and one of the following: your AT&T Worldnet e-mail password, Social Security Numberor your Driver's License, or the last eight digits of the credit card you use to pay for AT&T Worldnet Service. Click the Forgot your Password link if you need help.

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