HELP
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http: // helpchat. att. net



HELPChat! provides online technical support. You will be chatting one-on-one with an AT&T Customer Care representative, live over the Internet.

Chat is available from 8:00 AM to 12:00 AM Eastern Time.

We are currently experiencing technical difficulties with our HelpChat Server. Please contact our Voice Channel at 800-400-1447.

For questions that are not technical in nature, such as password resets and billing questions, please see the links below for more information. HELPChat! representatives cannot assist with issues unrelated to technical support.

 Frequently Asked Questions

 Service problems?


Remember:
  • We cannot provide specific account information via an online chat. If you need your E-mail ID/Password, Network ID password, updates to a credit card etc., visit Member Services or Call 1-800-400-1447 to speak to a Customer Care representative about your AT&T Worldnet Service bill, price plan, suspending your account, or for technical support. These representatives can only provide support for AT&T Worldnet Service. Contact information for other AT&T services is available here.
     
  • HELPChat! is for technical issues only. Account issues can be addressed by visiting Member Services.
  • Please try to be brief with the description of the problem as space is limited to 255 characters and spaces.
  • When you log in, you will have the opportunity to choose if you'd like a copy of the chat session e-mailed to you.
  • Before chatting, please clear your cache.
    (Steps to clear cache in Netscape or Internet Explorer)
  • HELPChat! FAQs





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