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Phone an Agent
AT&T Worldnet Dial-up | AT&T DSL
The following options may be more convenient than calling. Scroll down for phone support information:
| Search our online solutions database
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This database is updated daily with questions, answers, problems, solutions, and supplementary information taken from our customers and support agents. We recommend searching this database as the first step to getting your question answered.
http://help.att.net
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| Chat with an online support representative
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Our representatives are available to chat with you in real-time via your web browser. Online representatives may only answer technical support questions. They cannot answer billing-related questions.
http://help.att.net/care/helpchat/index.html
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| E-mail us
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You may e-mail us your question or inquiry via our web form.
https://mailus.help.att.net
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| View your account summary online
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Your account summary gives you quick access to billing information online.
https://memberservices.att.net/msws/AcctSummary
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| Find information about issues which occur outside of AT&T Support Guidelines
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Try searching the Worldnet Users Reference Desk (WURD).
http://www.wurd.com
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Contact information for other AT&T Services is available here: http://www.att.com/contact
Phone Support:
Hours of Operation: 7 Days a Week, 8:00 AM - Midnight (Eastern)
Problem or Question
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Department
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Phone Number and Prompt
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| Sign up or find out more information about AT&T Worldnet® Service
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Sales |
1-800-400-1447
Prompt 5 |
| Technical support, restore my account, Network ID and password issues
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Technical Support |
1-800-400-1447
Prompt 1 |
| Billing questions
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Billing |
1-800-400-1447
Prompt 2 |
Hours of Operation: 7 Days a Week, 8:00 AM - Midnight (Eastern)
Problem or Question
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Department
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Phone Number and Prompt
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| Order status, technical questions, connectivity issues and repair
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Service |
1-866-596-8455
Prompt 3 |
| E-mail or browser issues, modem configuration, Network ID and password issues
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Technical Support |
1-866-596-8455
Prompt 2 |
| Billing questions, moving
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Billing |
1-866-596-8455
Prompt 1 |
For members who are hearing or speech impaired, we offer a TTY number, a relay service and other resources.
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