|
Frequently Asked Questions About AutoRestore
The following list of frequently asked questions (FAQs) covers use of our AutoRestore feature as well as issues that may arise after its use. We suggest you print this document so you can access it even if you are not able to connect to AT&T Worldnet Service. If you are reading this document online, you can click on a question to get to its answer. This new capability is designed to be an easier and faster way of restoring the technical settings in your AT&T Worldnet Software if they become damaged or if the software needs to be re-installed on a new PC or disk and you do not have a usable copy of your account information file (often named Account.txt). The feature is also handy if you just want to see what a particular setting should be -- for example, your network login ID (sometimes called a user name or an account number) and the related password, or the name of the AT&T Worldnet POP (e-mail) server -- without changing these settings on your PC. (Of course, it would be easier to read your account information file, if available.) In cases where it applies, you should try using this feature to restore the software settings on you PC before contacting AT&T Customer Care. During its trial period, members and agents alike felt this was a great improvement over fixing technical settings by hand, and most users will find they do not need follow-up assistance. We recommend you not use AutoRestore just to experiment or explore. After all, you would not want to risk changing the settings on your computer if they are already working fine. If you do need to use AutoRestore or our related Fix It tool, point your browser to http://help.att.net/care/autorestore.html to get started. If the AutoRestore feature did not adequately re-install your system settings or if you have other questions about AT&T Worldnet Service, we recommend the following follow-up help sources: For other software or for additional help, you might try:
|