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Support Guidelines
(Article RQ86172)
For PC:
- Microsoft Internet Explorer 5.0, 5.5, 6.0, and 7.0
- Netscape Communicator 4.78 or higher
For Macintosh:
- Microsoft Internet Explorer 5.0 or higher
- Netscape Communicator 4.78 or higher
Supported E-mail Packages:
- AT&T Worldnet Service E-mail Center
- Microsoft Outlook Express 5 and 6
- Netscape Messenger 4.78
- Mac OS X Mail
AT&T software supported on the following Operating Systems:
- Microsoft Windows 95B/98/98SE
- Microsoft Windows NT/Windows 2000
- Microsoft Windows Millennium
- Microsoft Windows XP (Home & Professional)
- Mac OS version 8.1 or higher
We support the setup and installation of our latest version of software on approved operating systems. Visit Downloads and Upgrades pages for more information. To order a CD-ROM, fill out the AT&T Worldnet Service - CD Order Form, and it will be mailed right to your door.
We also provide support if:
- You are disconnected.
- You have bad/slow connections.
- You have access number difficulties.
- Our servers (Web, e-mail, news, Personal Web Pages, or chat) are performing poorly or unavailable.
If you have a bad connection but can still get to this Web site, first check the status of your access number. If you are having trouble sending or receiving e-mail, check our E-mail support pages.
If you are using Microsoft Internet Explorer, please visit Microsoft's Web site if you have questions about the following features: NetMeeting, NetShow, FrontPage Express, the Web Publishing Wizard, Microsoft Chat, Active Desktop features, Web site subscriptions and channels, or Microsoft Wallet.
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- Testing new software that may or may not be offered by AT&T Worldnet Service in the future is not supported.
- Mixing and matching software. For example, the use of Microsoft Outlook Express with a Netscape Navigator Web browser is not supported.
We recommend you use the programs that came with your browser, like the Web-based AT&T Message Center.
- Downloading, installing, or using plug-ins or helper applications such as QuickTime, Shockwave, or RealPlayer is not supported.
To find out which software version you're using, start the software and select Help from the menu bar. Then select About
. If you have an older version, we strongly recommend that you upgrade.
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If you could not find an answer to your question on our Help pages, and your question is supported:
- Chat with an agent at HELPChat!
- Speak to a Customer Care representative at 1-800-400-1447 about your AT&T Worldnet Service bill, price plan, suspending your account, or for technical support. These representatives can only provide support for AT&T Worldnet Service. Contact information for other AT&T services is available here.
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You may find helpful information at the Worldnet User's Reference Desk (WURD), a user-to-user Web site.
If you'd like to get the latest AT&T Worldnet Service software and Internet browser software, please visit our Downloads and Upgrades page.
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