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V.92 Frequently Asked Questions

Note: V.92 is currently available for some access numbers but is not widely available. Please check our list of access numbers periodically for any updates in your area.
Please note: Our representatives do not have any additional information.

Note: All V.92 modems must have their drivers upgraded before they will work correctly. Please ensure that you have the latest V.92 drivers installed.

Which areas is V.92/V.44 available in?

In New Jersey, the most recent list of available V.92 access numbers can viewed at the following AT&T Worldnet Service access number page: http://help.att.net/iw/ci/access_numbers.jsp?sortby=sortbystate&startchar;=N&endchar;=N

In Illinois, the most recent list of available V.92 access numbers can viewed at the following AT&T Worldnet Service access number page: http://help.att.net/iw/ci/access_numbers.jsp?sortby=sortbystate&startchar;=I&endchar;=I

Please check for V.92 access number availability by visiting: http://help.att.net/iw/ci/access_info.jsp

These sites will show which AT&T Worldnet Service access numbers have the features available. V.92/V.44 features are not available with all AT&T Worldnet access numbers.

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How do I know who my modem manufacturer is, and whether or not I have a V.92 modem?

For most Windows operating systems, a customer can find out if they have a V.92 modem as follows:

  1. From the Start menu, select Settings, and then choose Control Panel.
  2. Open the Phone and Modem Options icon.
  3. Select the Modems tab. This will display the modem manufacture and supported protocol.

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If I don't have a V.92 modem, how can I get one?

Modems may be purchased through any computer retail location.

The following two Web sites provide links to all major modem manufacturer Web sites containing information where modems may be purchased online.

ModemHelp.Org at http://www.modemhelp.org
Modemsite.com at http://www.modemsite.com

Alternately, you can go to your modem manufacturer's Web site or contact them via their support number.

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How do I know if I have the V.92 drivers installed? Where can I get the necessary drivers for my modem, and how can I determine if I've installed them correctly?

The following two Web sites provide links to all major modem manufacturer Web sites. Here you will find information about the latest drivers for your particular modem.

ModemHelp.Org at http://www.modemhelp.org
Modemsite.com at http://www.modemsite.com

Alternately, you can go to your modem manufacturer's Web site or contact them via their support number.

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What other cities will V.92\V.44 be available in?

The V.92 trial began on September 12, 2002. No further information is available at this time; please check the AT&T Worldnet Service access number pages to see the most recent list of available V.92 access numbers:

http://help.att.net/iw/ci/access_info.jsp

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What does V.92 capability mean?

This means the modem is capable of receiving the software necessary to negotiate a V.92 connection. You may be required to get new software in order to have this modem function as a V.92 modem. This may mean contacting your modem manufacturer/vendor to acquire new software. The following two Web sites provide links to all major modem manufacturer Web sites.

ModemHelp.Org at http://www.modemhelp.org
Modemsite.com at http://www.modemsite.com

Note: Some earlier versions of V.92 modems may need a flash or firmware upgrade to work.

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What are the system requirements for V.92\V.44 features?

To experience V.92/V.44 features with AT&T Worldnet Service, you will need several things to start:

  • A V.92 enabled modem with V.44 support.
  • A phone line capable of supporting a V.90 connection.
  • You must dial into AT&T Worldnet Service using an access number that is enabled for V.92 features. For access number information, visit:

http://help.att.net/iw/ci/access_info.jsp

This site will show which AT&T Worldnet Service access numbers have the features available. V.92/V.44 features are not available with all AT&T Worldnet access numbers.

Note:

  • Individual modem models have different V.92/V.44 capabilities, not all modems provide them.
  • A modem may provide some features but not all
  • Each modem has specific ways to enable features.

For more information, please see the FAQ: A V.92 modem will provide the following features if your modem can connect using V.90 or V.34

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Will V.92 provide any benefits for users who receive no benefits from V.90?

No. If you have a V.90 modem and are only able to connect at speeds not exceeding 31,200 BPS, you are connecting with V.34 modulation and your phone line is not capable of supporting V.90 modulation.

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What V.92 features are supported if the modem can connect using V.90 or V.34?

We are supporting the following features:

  • Modem-on-Hold:
    Allows the user to use the same phone line for both voice and data (Internet), allowing them to receive an incoming call and allow the user to stay connected to the Internet for up to 8 minutes. (Call-waiting service from your phone company is required, optionally, having Caller ID and Call-waiting service, on your phone line, will allow the user to see the name and number of the caller). This feature requires a V.92-capable modem and Modem-on-Hold software in order for the call-waiting feature to work.
    Each time you log in to AT&T Worldnet Service, the Modem-on-Hold timers are started over at zero. You can use Modem-on-Hold as often as you'd like within these two time limits:
    Each time you place your AT&T Worldnet Service Internet session on hold, there is a time limit of 8 minutes. After 8 minutes on hold, your AT&T Worldnet Service Internet session will drop. To use AT&T Worldnet Service, you will have to re-dial and log in again.
    You may place your AT&T Worldnet Service Internet session on hold more than once during a single login session, but for no more than a total of 40 minutes during a single login session. If you use the Modem-on-Hold feature for a total of 40 minutes, and return to your Internet session, your Internet session will not be dropped, but you will not be able to use Modem-on-Hold again during the same login session. If you attempt to use the Modem-on-Hold feature more than 8 minutes, your Internet session will drop. To use AT&T Worldnet Service, you will have to login again. The Modem-on-Hold timers are started over.
    Some modems offer outbound calling Modem-on-Hold, allowing you to place your Internet session on hold while you make an outbound voice call. Note: Not all modems support this feature with V.34 modulation. You may need to set your modem to enable Modem-on-Hold.
  • Quick Connect:
    Quick Connect learns about the connection between your modem, the Phone Company, and AT&T Worldnet, and uses this information to optimize the next connection, this will help you get online faster. Quick Connect remembers your line conditions from your previous AT&T Worldnet Service session and bypasses portions of the modem training sequence. Quick Connect will help only if you dial from the same PC, modem and phone line, to the same AT&T Worldnet Service access number.
    Note:
    • You may need to set your modem to enable Quick Connect.
    • Not all modems support this feature.
    • The basic requirements for getting a high-speed downstream connection remain the same as for V.90. You probably will not see any improvement in your ability to make a high-speed connection.
  • V.44 Compression:
    In addition to the V.92 features above, V.44 compression will be part of this. Pages will load faster onto your screen with V.44, the new data compression standard from the International Telecommunications Union (ITU). V.44 improves on the older V.42 standard and is optimized for HTML-based data. Web pages, graphics, and documents will load more quickly. E-mail and ASCII type text files may show more modest improvement. Files that are already compressed, such as JPEG and ZIP may not show improvement.
    Please note that not all V.92 capable modems offer V.44 compression. If your modem does support V.44 compression, you may need to set your modem to enable it. Please contact your modem manufacturer for instructions.

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I cannot get V.90 performance. Will V.92 solve this problem?

No. V.92 is a feature enhancement to the V.90 standard. You must be receiving V.90 performance to benefit from the V.92 improvements. Note: The V.92 standard includes features such as Quick Connect, PCM Upstream, and Modem-on-Hold, but it will not improve the downstream performance of V.90.

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How do I know if I am getting V.92 modulation?

Typically, you would find the V.92 modulation reported in the connect message from the dialer's modem log. Some modems may require adding extra settings to the dialer to see more than transmit and/or receive speeds.

Some of the V.92 external modems have a V.92 indicator on their front panel. Alternately, you can directly connect to your V.92 modem, using communication software such as HyperTerminal in order to issue diagnostic commands to determine your modem's modulation from the last connection.

Note: We are not supporting PCM Upstream, or V.92 modulation. We are testing V.92 functions. Some client modems may display V.92 modulation but any display, like a modem log, will not show V.92 modulation (even though the V.92 features such as Modem-on-Hold, Quick Connect, and V.44 are available to the user).

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Where can I go to get help with my V.92 modem?

Please refer to your modem manufacturer. Also, there are many good Web sites dedicated to helping troubleshoot modems that you can refer to, such as:

ModemHelp.Org at http://www.modemhelp.org
Modemsite.com at http://www.modemsite.com/56k/trouble.asp

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How do I know if my V.90 modem can be upgraded to V.92?

The first place to start may be with the modem manufacturer's Web site. This will require that you first identify the product number and possibly the chipset being used in the modem.

ModemHelp.Org at http://www.modemhelp.org
Modemsite.com at http://www.modemsite.com/56k/trouble.asp

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Why am I not seeing any improvement in connect times with my V.92 modem?

There is a ten to twenty percent improvement in connect times. Quick Connect learns about the connection between your modem, your local phone provider, and AT&T Worldnet Service. It then uses this information to optimize the next connection. This means that if you have a good connection, then you will potentially see a 1 to 5 second improvement. Users who will have the biggest improvements will be those with existing poor connections (in excess of 40 seconds to negotiate).

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The Modem-on-Hold feature is not working on my V.92 modem. Why?

The V.92 Modem-on-Hold feature requires the following:

  • Call-Waiting on the user's phone line.
  • Caller ID on Call-Waiting will allow for display of caller's name and number.
  • Modem-on-Hold application must be correctly installed and enabled on the user's computer as specified by the modem manufacturer.
  • A V.90 connection must be established for this feature to work.

Note: Third party vendor Modem-on-Hold applications may not support the chipset that your modem contains. Updated modem firmware and drivers may be required for Modem-on-Hold to function properly.

If you meet all of the above requirements and you are still unable to use Modem on Hold, please contact your modem vendor/manufacturer for support.

ModemHelp.Org at http://www.modemhelp.org
Modemsite.com at http://www.modemsite.com/56k/trouble.asp

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I am not seeing much improvement with V.44. Why?

The improvement you will see with V.44 is based on three factors:

  1. The compressibility of the data. V.44 is compression standard that is designed to improve the performance of HTML or text type data. Note: If you are downloading source code this type of data does not allow compression, you will see no improvement. If the Web site is JAVA based and has many graphic images, you will see some improvement. Files that are already compressed, such as JPEG and ZIP may not show improvement.
  2. The availability of the network. If the network is slow, the data cannot be delivered quick enough to take advantage of V.44.
  3. The performance of the Web site that you are accessing. The server may not be able to provide the data fast enough to take advantage of V.44.

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I have a Mac, can I access Worldnet using v.92 technology?

If you have a V.92 Mac compatible modem you should be able to use the V.92 features as described above. For additional support please contact your modem vendor.

ModemHelp.Org at http://www.modemhelp.org
Modemsite.com at http://www.modemsite.com/56k/trouble.asp

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For additional information, see:

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